FAQ & Returns

1. Eligibility for Returns:

• Returns are accepted within 10 days of the date your order is delivered. To initiate a return, please contact our customer support team at Contact@PonyBoyLA.com to request a Return Authorization (RA) number.

2. Condition of Returned Items:

• All returned items must be in their original, unworn, and undamaged condition, with all original tags, labels, and packaging intact. We reserve the right to deny returns on items that do not meet these criteria.

3. Exceptions:

• Artisan hand-made or hand-embroidered items are not eligible for returns. Each of these items is a unique creation, crafted with intricate care and attention. As such, no two pieces will ever be exactly the same. We believe that these small variations are a testament to the authenticity of your luxury purchase.

4. Return Process:

• To initiate a return, please contact our customer support team at Contact@PonyBoyLA.com to request an RA number.
• You are responsible for the shipping costs associated with returning the item.
• When returning the item, kindly pack it securely to prevent any damage during transit.
• Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If the item is approved for return, we will process the refund to your original payment method.

5. Refunds:

• Once your return is approved, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original method of payment.

6. Exchange Policy:

• Please note that we do not offer exchanges due to our small batch productions. This approach allows us to protect the environment and maintain uncompromised quality in every piece we create.

7. Contact Information:

For any inquiries or to initiate a return, please contact our customer support team at Contact@PonyBoyLA.com